Frequently Asked Questions

Your user account is the central point of access for all of your account information as well as for all of your previous purchases. To log in to your PocketGear account, start by selecting the "My Account" link in the upper right. Enter the email address you used when creating your account as well as your password under the Returning Users: Log In section, then click the Log In button. If you have forgotten your password, just click the "Forgot my password" link, enter your registered email address and click "Remind Me", and we will email it to you right away!

If you do not already have a PocketGear account, we encourage you to establish one today! New accounts may be set up through the "Register now" link under the "Don't have an account?" area. Be sure to complete all of the required fields as indicated so that your account can be created quickly and easily.

The "My Account" area is your personalized area of PocketGear, and includes many features to help you manage your purchases, information, and activities.

• Edit My Profile

  Moved? Changed your name? Keep your personal information up to date here.

• My Wish List

  You may add titles on PocketGear to your Wish List by selecting the "Add to Wish List" link on any product listing page. The My Wish List area of your account allows you to review and easily access any titles you may add to your personal list.

• Manage Newsletters

  Newsletters keep you informed of new releases, updated titles, and promotional specials offered at PocketGear weekly. If you aren't currently receiving the PocketGear newsletter, you are missing out on some great specials! Sign up and manage your newsletter subscriptions from this area of My Account.

• My Purchase History

  The central hub for access to your purchases. You may access this area of My Account to re-download, view and print receipts, and review product activation/fulfillment for any of your past purchases.

• Change Email Address

  If you need to update your email address, you may do so here.

  IMPORTANT NOTE: Changing your email address will also change the login information for your account. Be sure to use a valid email address so that we can help you recover your access in the event that you forget it!

• Change Password

  You may change your password at any time through this area. Once completed, PocketGear will send an email to your registered email address confirming your actions.

• Manage My Devices

  Add or remove devices from your account. Keeping your devices up to date through your account helps PocketGear alert you to potential incompatibility should you attempt to purchase a title not intended for your device. The Manage My Devices area stores your device types, selected device, and device ID's for all of your devices so you don't have to look them up for each order.

• Edit Credit Card Information

  PocketGear stores your credit card information in your account so that you may easily select your payment method and check out on future orders. You may access your stored credit cards and edit their specific information directly through this area of your account, as well as add an additional credit card to your profile.

• My Store Credits

  If you have any store credits on your account, they will automatically apply to your next order. The My Store Credits area of My Account allows you to review any outstanding credits which may exist in your profile.

• Where are my purchased titles from Smartphone.net, Classic PocketGear, or Classic PalmGear?

  You may access your previously purchased titles from Smartphone.net, Classic PocketGear.com, or Classic PalmGear by logging in to your account at these prior sites:

  • Classic PalmGear: http://accounts.palmgear.com
  • Classic PocketGear: https://classic.pocketgear.com/account.asp
  • Classic Smartphone.net: https://www.smartphone.net/account.asp

• Forgot your password?

  If you have forgotten your password, just click the "Forgot my password" link:

  https://www.pocketgear.com/en_US/html/forgotPassword.jsp

  In the Log In area, enter your registered email address and click "Remind Me". We will email it to you right away!

Finding titles for your device on PocketGear is easier than ever! You may browse content through the drop-down category menus at the top of the page, through promotional pages like our Hot Deals! area, or by utilizing the search engine located on the left of the site.

We also recommend that you utilize the device filtering function located in the upper left. Through this function, you may filter results based upon titles specifically compatible with your selected device. For even more results, you may filter by your device's OS.

NOTE: When browsing by OS, PocketGear encourages you to utilize any trial versions of titles if provided to ensure compatibility with your individual device prior to purchase

PocketGear is proud to represent a full catalog to our customers, with a variety of titles to serve many needs. Due to the number of individual titles that we represent, however, we cannot provide specific guidance on which product may be best suited for your specific needs.

We encourage you to decide on what application is best for your needs by utilizing provided trial versions if offered and through reviewing user reviews and ratings

Need help with SMS (Text Message) delivery?

When you select the SMS delivery option for a trial version or to receive a purchased title you will be prompted for the name of your carrier and your mobile phone number. Shortly after providing us with this information you will receive a text message on your mobile phone which will include a download link for the file. Click the download link in the text message to download the file to your mobile phone. The installation process should begin as soon as the download is finished. If the installation doesn't start automatically then locate the file that was downloaded on the mobile phone and start the installation manually.

Need help with eMail delivery?

When you select eMail delivery for a trial version or for a purchased title you will be sent an email from support@pocketgear.com with a download link to the file. Click the link in the email to download the file to your PC. You will need to connect your device to your desktop computer to install the software. Most installation files will start on the desktop computer and copy the program to the mobile device.

All purchases made through PocketGear are delivered through direct download from your account. Once you complete your purchase, a download button will appear to the right of the purchased title.

EXAMPLE

Simply click on the DOWNLOAD button to start downloading your title. NOTE: Please be sure to allow popups from PocketGear, as your download will initiate from a separate popup box.

You may retrieve your product activation code from the My Account area through the My Purchase History section. There you will see a Product Activation link associated with each of your purchased products.

NOTE: If a product reflects the message "This product does not require a registration code.", it is a full version download and does not require an activation code. Please remove/uninstall any trial version you may have installed to your device, then install the full version downloaded from the "Re-download" link.

If the activation code that you receive is not functioning properly, it is likely due to a discrepancy in your communicated device ID value. Please refer to the "What is my Device ID" section of the Tips and Troubleshooting help page and contact Customer Service for help in delivering an accurate fulfillment key.

After adding a title to the shopping cart, you may enter any applicable coupon/promotion code to be applied in the "Enter Coupon Code" field. Once entered completely, click "Apply" to reflect the savings onto your cart. Be sure to enter any coupon/promotional codes exactly as communicated, as they are case sensitive. Please contact Customer Support if you experience any difficulty in applying discounts

PocketGear.com accepts all major credit cards including: Visa, Mastercard, Discover and American Express.